Last updated: November 2026
Warranty period
- Kitchens: 5-year warranty.
- Furniture: 2-year warranty.
The warranty starts from the delivery date.
Written warranty
Every customer receives a written warranty for their order; its period and terms may vary according to the agreement. In case of any difference, the written warranty prevails.
What is covered
The warranty covers manufacturing defects in workmanship, materials and installation.
What is not covered
- Misuse, accidents, or damage caused by water or heat.
- Normal wear over time, such as fabric fading from sunlight.
- Any modification, dismantling or reinstallation carried out by anyone other than the Soul Furniture team.
Appliances
Appliances and accessories from international brands carry the manufacturer’s or agent’s warranty; we confirm its period with your order.
How to make a claim
Message us on WhatsApp 056 788 8383 with your order number and photos of the issue, and our team will contact you to arrange an inspection.