Last updated: November 2026
Why there are no returns or exchanges
Every model we sell is made to order for each customer, in the size, colour and material they choose. For this reason, products cannot be returned or exchanged once the order is confirmed.
Before you confirm your order
- Check the final dimensions and make sure they suit your space and your home’s entrances.
- Confirm the colour and material — you are welcome to visit our showroom to see samples in person.
- Message us on WhatsApp with any question; you can send photos of your space and our team will help you choose.
Appliances
Appliances and accessories from international brands can only be returned or exchanged in case of a manufacturing defect.
Manufacturing defects
Manufacturing defects are covered by our warranty: 2 years on furniture and 5 years on kitchens. See our Warranty Policy.
Contact us
WhatsApp or phone: 056 788 8383 · Email: info@soulhome.ae